Client Support Specialist - Weekend Shift

Rumbleup•Arlington, VA

2d•Remote

About The Position

You see a client’s success as your success. You thrive on building strong relationships with existing clients, understanding their needs, and helping them overcome challenges. Your passion lies in transforming clients into long-term partners and advocates by showing them the true value of our products and services. You're the go-to person when a client is stuck, confused, or wants to maximize their experience with the platform. You naturally dig into their unique use cases, share insights, and offer guidance that makes their life easier—and their experience better. You’re the critical link between our clients, our product, and our team, ensuring alignment, satisfaction, and success on all sides. This role is essential to our success as we continue to scale with growing market demand and emerging opportunities. It’s a chance to make a real impact at a fast-growing company that’s leading the way in a cutting-edge industry. If you’re ready to roll up your sleeves, collaborate with a driven team, and help shape the future—we want to hear from you! Sound familiar? This could be the opportunity you’ve been looking for!

Requirements

2+ years of customer service experience (preferred)
Natural communicator—personable, energetic, and patient
Able to read between the lines of “customer speak” and prevent future issues
Team player excited to take on real responsibilities
Excellent organizational skills & attention to detail
Integrity, humility, and professionalism when working with diverse people
Self-starter with an entrepreneurial spirit and high sense of urgency
Excited to grow, innovate, and pursue excellence
Comfortable in a fast-paced, start-up style environment
Familiarity with Zendesk, Slack, Google Sheets and Hubspot
Experience with RumbleUp platform strongly preferred
Willing to travel quarterly
Able to provide professional and personal references if requested
Technical Knowledge: Comfortable with technical concepts and tools with a willingness to learn and adapt
Customer Service: Strong skills in active listening, empathy, and resolution with a penchant for action
Communication: Clear and effective in both written and verbal formats
Problem Solving: Able to confidently apply known solutions to common issues and troubleshoot edge cases
Teamwork: Collaborative and reliable, contributing to an A Player team culture

Nice To Haves

2+ years of customer service experience
Experience with RumbleUp platform

Responsibilities

Build strong relationships with existing clients.
Understand client needs.
Help clients overcome challenges.
Transform clients into long-term partners and advocates.
Show clients the true value of products and services.
Act as the go-to person for client issues.
Dig into client use cases.
Share insights with clients.
Offer guidance to clients.
Ensure alignment, satisfaction, and success between clients, product, and team.
Contribute meaningfully to projects and process improvements.
Respond to tickets with an average first response time under 30 minutes during working hours.
Maintain a 95%+ positive rating on tickets owned.
Resolve tickets within an average of 4 hours.
Proactively identify 2 client messaging use cases per week to support platform improvement and training.