Patient Services Coordinator
Saving-Sight•Kansas City, MO
•$19•Hybrid
About The Position
This role is for a Client Support Specialist in Vision Care, focusing on supporting patients through their eye care journey. The position is in a structured office setting that emphasizes efficiency, accuracy, and compassion, contributing to a mission of protecting and restoring sight. The work involves direct patient interaction, supporting those managing chronic dry eye conditions and navigating care for biologic eye solutions. The organization is described as a growing healthcare entity that combines innovation, empathy, and technology.
Requirements
- Comfortable in fast-paced, metrics-driven environments.
- Successfully handled 60+ calls per day or similar workloads.
- Confident using multiple computer systems and learning new tools quickly.
- Stay organized, focused, and calm when priorities shift.
- Communicate clearly, listen actively, and know how to build rapport over the phone.
Responsibilities
- Handle a high volume of outbound and inbound patient calls with professionalism and empathy.
- Provide order updates and clearly explain next steps in the care process.
- Conduct follow-ups on expiring prescriptions and time-sensitive treatments.
- Document interactions accurately across multiple systems.
- Manage several tasks simultaneously while meeting productivity and quality standards.
- Work closely with your call center team to ensure a smooth, patient-first experience.
Benefits
- Strong hourly pay with stability you can count on
- Health insurance fully covered by the company
- Hybrid environment offering flexibility between home and office
- Paid wellness breaks every day and an excellent PTO package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
