Client Support Specialist/Receptionist - Lamborghini Naples
About The Position
Lamborghini Naples is seeking a Client Support Specialist / Receptionist to join the team! The Client Support Specialist is a highly adaptable individual capable of supporting management with various projects and directing customers to the correct information or individual they are seeking. The incumbent will also serve as the first point of contact for customers, representing the company positively by greeting them in a friendly and upbeat manner. This individual will collaborate closely with the General Manager to ensure monthly sales are reported to the Manufacturer accurately and in a timely fashion.
Requirements
- Associate's Degree (AA) or equivalent from a two-year college or technical school.
- Excellent communication skills both oral and written.
- Proper email and telephone etiquette.
- Ability to work in team environments as well as independently.
- Ability to multitask and be highly organized and flexible.
- Professional personal appearance.
- Intermediate level of competency using Microsoft Office Suite.
Responsibilities
- Greet customers entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Provide and deliver the highest standards of service to our customers and staff and provide assistance as needed.
- Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
- Receive cash, check or credit card payment and process receipt accurately for all departments.
- Scan sales deposits and deals into Dealership Management System.
- Print customer adverse actions forms in Dealer Track.
- Meticulously review deal checklist and paperwork to ensure deal compliance.
- Scan retail deals in its entirety into DMS using digital deal jacket function.
- Review assigned accounting schedules on a weekly basis.
- Report any discrepancies to Dealership Assistant Controller.
- Assist with inventory reconciliation performed on a monthly basis, review and clear exceptions.
- Assist with tag and title work when needed.
- Maintain lobby or reception area to ensure the areas are clean, neat and well-organized.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Process and prepare memos, correspondence, or other documents.
- Provide assistance to dealership management when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
