Client Support Specialist- Payroll
eBacon•Phoenix, AZ
•Onsite
About The Position
eBacon is seeking a Client Support Specialist for Payroll. This role involves being the primary point of contact for a dedicated group of payroll clients, ensuring smooth payroll processing, addressing technical inquiries, and providing an excellent customer experience with their software. The ideal candidate is tech-savvy, enjoys problem-solving, and is dedicated to efficient operations.
Requirements
- 2 years of payroll experience and a strong technical background
- Strong customer service, passion to deliver exceptional service
- Strong technical capacity, comfortable with diverse proprietary payroll software (PEO, ASO, or SaaS background a plus)
- Communication proficiency; solid verbal and written skills
- Exceptional time management skills
Nice To Haves
- SQL knowledge
- Certified payroll (Davis-Bacon and/or State Prevailing Payroll)
Responsibilities
- Engage with clients via phone and web to identify and resolve client challenges
- Provide technical support with payroll processing procedures
- Manage integration of client payroll submissions to eBacon software
- Serve as the first point of contact for all employer/employee related questions regarding payroll
Benefits
- Competitive pay
- Plenty of PTO
- Health care
- 401K matching
- Fun employee outings
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
