Client Support Specialist - Level I
About The Position
AlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations. AlignOps delivers operational tools to scale and grow the construction business. With powerful solutions configurable to meet our customers' unique needs, Align Technologies powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results. We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do.
Requirements
- 1+ years of customer service experience
- Ability to effectively communicate verbally and in writing, including documenting steps in understandable terms
- An empathetic, positive approach to customer interactions, driven by a genuine desire to help customers reach their goals and feel supported throughout their journey.
- Basic technical skills with curiosity and a desire to learn new software products and offerings
Nice To Haves
- Experience with Salesforce and Intercom preferred
Responsibilities
- Offer timely and professional support to clients via phone and Intercom, ensuring a clear understanding of their questions and concerns.
- Apply standard procedures to address inquiries, seeking guidance from supervisors or senior team members when needed.
- Help maintain positive client relationships by consistently delivering courteous, solution-oriented service.
- Participate in regular team meetings and training sessions to foster collaboration and knowledge sharing.
- Collaborate with colleagues on content creation tasks and knowledge-sharing activities that improve the customer support process.
- Contribute to a supportive team atmosphere by staying open to feedback, being willing to learn, and offering help to colleagues as needed.
- Other duties as assigned
Benefits
- health coverage
- dental coverage
- vision coverage
- disability insurance
- life insurance
- PTO
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
