Client Support Specialist I

TrueML•Everett, WA

1d•Remote

About The Position

As a Client Support Specialist I, you will be the operational engine behind our enterprise client partnerships. Joining our team remotely from anywhere in the U.S., you will provide critical "behind-the-scenes" support to ensure daily operational success, monitor data integrity, and guarantee that our service promises are delivered with precision. Your work will directly protect and strengthen our relationships with enterprise partners while driving overall process excellence.

Requirements

Prior experience in a collections environment and understand the operational nuances of the industry.
Strong attention to detail, sharp critical thinking skills, and a knack for identifying and resolving discrepancies.
Exceptional interpersonal and communication skills, enabling you to manage expectations and collaborate across cross-functional teams.
Excel at conflict resolution, time management, and prioritizing multiple deliverables in a rapidly changing environment.
Deep commitment to delivering best-in-class service and maintain a positive, team-oriented attitude.

Responsibilities

Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time.
Oversee inbound and outbound client data exchanges to catch defects early, conduct monthly inventory reconciliations, and generate accurate performance reports for growth clients.
Partner with internal teams across Client Operations, Account Servicing, and Process to solve tactical issues and eliminate day-to-day friction.
Document process improvement opportunities with a focus on shortening the "time-to-first-placement" window for client accounts.
Serve as a dependable, solutions-oriented resource for both internal teams and external clients in a fast-paced environment.