Client Support Specialist - EDI Liaison

ProCare Rx•Gainesville, GA

About The Position

The Client Support Specialist EDI Liaison will act as the liaison between the Client Services and Implementation Team with the Electronic Data Interchange (EDI) Team to ensure clients and their vendors are able to provide and receive electronic eligibility, claims, and accumulator files. They will drive the integration, mapping and ongoing support of application requirements while maintaining transparent project status communications. This position will partner with Client Services Account Managers to execute plan benefit changes, facilitate account support and conduct detailed claims research. The position will work collaboratively with other central departments and stakeholders to solve complex problems, ensure all client deliverables are timely and accurate, and client needs are being met, to maintain client retention, renewal, and overall plan satisfaction.

Requirements

Associate degree with two years of relevant experience, or an equivalent combination of education and work experience.
Highly proficient in Microsoft Office suite and specialized industry software solutions.
Ability to apply data analytics, logic, and critical thinking to resolve complex problems.
Capable of performing effectively both independently and within a collaborative team environment.
Exceptional customer service skills.
Strong verbal and written communication competencies.
Excellent time management and organizational abilities.

Nice To Haves

Prior experience in the healthcare or PBM industry is highly preferred.
PBM or healthcare industry experience preferred

Responsibilities

Collaborate with cross-functional teams to represent client(s) internally and coordinate functions such as problem resolution, system implementations, project completion and/or to address ongoing pharmacy service needs.
Support Client Success team members with data needs
Actively listen to identify nuances in client business needs
Translate client needs into technical requirements
Identify and define reporting requirements during client implementation
Work with internal departments to ensure development of new requests is completed on schedule
Manage and track data exchange vendors
Provide ideas and suggestions to team for improved processes
Assist with delivery and receiving of electronic transmissions, working cooperatively with others to support the EDI department.
Develop maintenance documentation for all new deliverables that require ongoing support.
Actively expand knowledge base in relevant EDI techniques to provide value to our business by enhancing self-knowledge and capability
Research and assess technologies and collaborate with industry vendors.
Review transaction logs to ensure all data transmissions occur smoothly and securely.
Utilize various data and analytics tools to prepare reports, written and verbal communication, and/or presentations as needed.
Perform administrative tasks associated with onboarding new EDI vendors.
Assist with identifying and fixing failed transmissions, data mismatches, or network drops.
Utilize critical thinking, and data analysis while optimizing cross-functional workflows.
Configure communication channels to securely connect new suppliers, vendors, or clients.
Support internal workflows and execute process enhancements to drive operational efficiency.
Provide backend support for plan design and benefit configuration to the Client Services and Implementation team.
Execute complex benefit setup and plan changes while providing technical guidance on system structures, ensuring accurate end-to-end implementation of all requests.
Examine complex claims processing details and assist with corrective measures when necessary to ensure accurate adjudication.
Conduct regular service/relationship communications with clients.
Identify, research, resolve, and provide prompt follow-up to all service requests.
Assist and coordinate system testing and quality assurance submissions.
Develop and maintain a working knowledge of client's objectives, plan designs, and overall needs of clients.
Maintain ProCare Rx systems to ensure documentation of client communications and client information is updated and accurate; includes but not limited to; new addresses, client contacts, plan notes, and documentation.
Communicate with Client Success leaders to provide consistent project assessments, feedback and task status updates,
Assist leadership with project management tasks as needed.
Other duties as assigned