Client Support Representative

Parmele Disability Advocates • Springfield, MO

1d • Hybrid

About The Position

The Client Support Representative position is the heart of client communication — providing vital administrative support and compassionate guidance to individuals during some of the most challenging times in their lives. No prior experience? No problem. We provide paid training and a clear path for success. You’ll act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service.

Requirements

• Excellent written and verbal communication skills
• Strong ability to work independently and manage multiple priorities
• Detail-oriented with strong organizational and time management skills
• Calm, composed, and professional under pressure
• Self-motivated team player with a positive attitude
• Critical thinker with strong problem-solving abilities

Nice To Haves

• Prior customer service experience preferred

Responsibilities

• Serve as a professional liaison between clients and the Social Security Administration (SSA)
• Respond to client inquiries with empathy, clarity, and professionalism
• Collect and document case information accurately and efficiently
• Track deadlines and prepare timely correspondence
• Maintain and update case files in our system with precision
• Perform administrative tasks to support effective case management
• Collaborate with internal teams to ensure smooth client experiences
• Assist with additional duties as needed to support clients and the firm

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Dental insurance
• Paid training
• Flexible work from home options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed