[CKRA] Client Support Representatvie (NJ/NY)

Cuckoo Rental America Inc•East Rutherford, NJ

About The Position

Cuckoo is a South Korean brand with over 40 years of experience in premium kitchen appliances and home products, renowned for its top-ranking pressure cookers and globally recognized kitchen technology. The company offers a diverse range of high-quality products such as rice cookers and air purifiers, emphasizing excellent customer service and continuous innovation to enhance customer lives. In 2019, Cuckoo Rental America was established to provide water and air purifier rental services in the United States.

Requirements

Ability to remain calm and composed when dealing with stressed or upset customers
Basic computer skills
Must be legally authorized to work in the United States
Fluent in both Korean and Chinese (business-level proficiency required)
고객 응대시 침착함을 유지할 수 있는 능력을 갖춘 분
기본적인 컴퓨터 사용 가능한 분
미국 내 취업 자격을 보유한 분
한국어와 중국어 모두 가능하신 분 (이중 언어 구사자- 비즈니스 가능 레벨)

Responsibilities

중국어를 활용하여 고객 문의에 응대
전화, 이메일 플랫폼을 통해 고객과 소통
고객의 요구와 문제를 정확히 파악하고 신속하게 해결
주문서, 신청서, 요청서 등의 문서를 정확하고 신속하게 처리
고객 응대 내용 기록, 관리
고객 서비스 프로세스의 효율성 향상을 위해 피드백 제공
관리자의 지시에 따른 기타 업무를 수행
Respond promptly and accurately to customer inquiries requiring bilingual (Korean/Chinese) communication
Communicate with customers through various channels including phone and email
Identify customer needs and resolve issues in a timely and efficient manner
Accurately and swiftly handle customer-related documents such as order forms, applications, and service requests
Record and manage customer interaction details and service histories
Provide feedback to improve the efficiency and quality of customer service processes
Perform other duties as assigned by management