Client Support Representative

Domestic Violence Intervention Services•Tulsa, OK

1d•Onsite

About The Position

The Client Support Representative serves as a staff member at the will of Domestic Violence Intervention Services (DVIS). The Client Support Representative provides professional administrative support services for TH & RRH staff and clients. The role emphasizes Equity and Inclusion, creating an inclusive environment where clients and employees feel embraced, respected, valued, engaged, and safe. It also requires strict adherence to confidentiality regarding client services and maintaining high professional and ethical conduct. The position involves significant administrative duties to support both staff and clients.

Requirements

Associate degree required or any equivalent combination of education and/or experience.
Administrative office background.
Three years of general office experience.
Experience with multi-line phone systems.
Proven computer skills including Microsoft Office Suite and knowledge of database programs.
Valid Oklahoma driver's license.
Must be sensitive to cultural and socioeconomic characteristics of the service population, as well with coworkers.
Must be able to work independently and as part of a team.
Must have good negotiation skills and can handle sensitive information with diplomacy.

Nice To Haves

Client-oriented social services experience preferred.
Bilingual in Spanish preferred.
Knowledge of or experience working with social justice issues, specifically intimate partner and gender-based domestic and sexual violence, and racial, class, gender, and sexual orientation issues, and intervention/prevention services strongly preferred.
Current CPR and First Aid certification preferred.

Responsibilities

Process all applicant forms, follow up with applicants, and update the established tracking system.
Support clients in submitting necessary documents for financial assistance.
Assist clients in completing and maintaining updated Releases of Information.
Answer incoming calls and greet incoming visitors and clients while demonstrating exceptional customer service skills.
Screen and route callers to appropriate parties.
Make informed referrals to other community agencies for callers who need non-DVIS services.
Assist in answering and documenting crisis and housing informational calls.
Handle incoming and outgoing mail daily, ensuring proper distribution and return to sender when necessary. Arrange for receipt or shipment of packages.
Arrange for transport of interoffice mail between the Apache offices and TH & RRH on Monday, Wednesday, and Friday.
Monitor office supplies, ordering as needed for all TH&RRH employees, and completing purchase requests preceding all orders.
Monitor office equipment and arrange necessary repairs or maintenance.
Assist residents in submitting maintenance request tickets in a timely manner.
Ensure available forms are the most current versions.
Manage the office space to ensure confidentiality by staffing client cases and handling client documents.
Provide general administrative support services for the TH & RRH employees and clients, including scheduling appointments, managing business files, postings, handouts, and other resource materials.
Document volunteer and intern hours to the Volunteer Coordinator monthly by the 5th day of each month.
Keep a record of TH & RRH receipts, purchase requests and ensure these documents are sent to the finance department.
Track, document, and maintain an inventory of TH & RRH resources such as bus passes and gas cards.
Document direct client assistance in MyEvolv and Empower DB and other databases.