Client Support Representative

Parmele Disability Advocates•Rolla, MO

1d•Hybrid

About The Position

Parmele Disability Advocates is seeking a compassionate, organized, and service-driven Client Concierge to join our team. In this role, you will serve as a primary point of contact for clients navigating the Social Security Disability process, providing support, guidance, and reassurance throughout their journey. For many of our clients, applying for disability benefits comes during one of the most challenging periods of their lives. As a Client Concierge, your ability to communicate with empathy, provide timely updates, and ensure clients feel heard and supported can make a meaningful difference in their experience. If you are passionate about helping others and thrive in a fast-paced, client-focused environment, we encourage you to apply. At Parmele, we believe exceptional advocacy changes lives. Our legal team brings more than 150 years of combined disability law experience and has helped over 61,000 individuals obtain the disability benefits they deserve. What began as a two-person startup has grown into a team of more than 150 employees serving clients throughout Missouri, Kansas, Arkansas, Oklahoma, and across the country. We are proud of the culture we've built—one centered on collaboration, professional growth, employee recognition, and meaningful work. From company retreats and team-building activities to celebrating individual achievements, we believe investing in our employees is essential to our success. As a Client Concierge, you will play an important role in ensuring our clients receive exceptional service and communication throughout the life of their case. You will act as a liaison between clients, the Social Security Administration (SSA), and internal teams to help keep cases moving forward and clients informed every step of the way. This role is ideal for someone who enjoys building relationships, solving problems, and serving as a trusted resource for clients.

Requirements

Prior customer service experience.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple priorities effectively.
Exceptional attention to detail and follow-through.
Ability to remain calm, professional, and compassionate when assisting clients experiencing stressful or emotional situations.
Self-motivated with the ability to work independently in a remote environment.
Strong computer skills, including proficiency with Microsoft Office applications.

Nice To Haves

Experience in legal services, healthcare, insurance, case management, or another client-facing professional environment.
Experience communicating with government agencies or managing sensitive client information.
Familiarity with Social Security Disability programs or legal support services.

Responsibilities

Serve as a primary point of contact for clients throughout the disability claims process.
Respond to client questions and concerns with professionalism, empathy, and urgency.
Communicate with the Social Security Administration (SSA) regarding case status and updates.
Collect, document, and maintain detailed and accurate client information.
Monitor case timelines and deadlines to support timely case progression.
Prepare routine correspondence and case-related documentation.
Collaborate with attorneys, case managers, and support staff to ensure exceptional client service.
Perform administrative tasks to support legal teams and case development efforts.
Maintain confidentiality and comply with all firm policies and procedures.