Client Support Representative, Tier- 3 (6AM-2PM)

VS Media • Any City, CA

10d • Remote

About The Position

VS Media is seeking an intelligent, hard-working, and organized individual to join their client support team. As an internet-focused tech company managing adult-oriented content, this position requires comfort with explicit material. The role is fully remote and open to applicants in AZ, CA, CO, IN, NY, OK, TN, and TX. The Tier-3 Client Support Representative will facilitate the success of performers and studios, foster brand loyalty, and provide exceptional client support services. This involves addressing inquiries, resolving issues, and adding value to the company's products to maximize client engagement. The role demands proven client support expertise, outstanding communication and interpersonal skills, and excellent critical thinking and problem-solving abilities.

Requirements

• 6+ months of customer support-based experience.
• Outstanding communication and interpersonal skills
• Strong typing skills.
• Excellent critical thinking and problem-solving abilities.
• Applicants must be comfortable with working around adult content.

Responsibilities

• Serving as the primary point of contact for clients via phone, email, and chat, responding promptly and professionally to inquiries, providing accurate information, and resolving issues in a timely manner.
• Providing white-glove support to prestigious clients, resolving payment inquiries and support, providing advanced product troubleshooting, responding to internal support requests, and handling severe compliance- and policy-related support items.
• Assisting in the optimal delivery of tier-2 support services, including advanced sign-up support, account management support, product troubleshooting, functionality and feature support, handling general compliance- and policy-related support items, and general support workload items.
• Assisting in the optimal delivery of tier-1 support services, including general account support, basic product functionality and feature support, basic account sign-up assistance, and basic codes of conduct compliance.
• Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for clients.
• Facilitating the execution of compliance obligations.

Benefits

• Medical, dental and vision (eligible on the first of the month following a 30 day waiting period) with a generous ER contribution
• 401K with company match
• Generous, employer funded life insurance with additional, elective options for increased coverage
• Voluntary accident insurance
• Long-term disability subject to eligibility
• Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period)
• 10 paid company holidays per year
• Employee resource program, employee recognition program, gym benefit (following an eligibility period) and an employee referral program
• Two paid Office Closures per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed