Client Support Officer - Dallas

AMES • Dallas, TX

2d • Onsite

About The Position

If successful, you will provide tailored and accurate administrative support to the SDMs, Employment Mentors and other site employees within the Employment Portfolio. It works in conjunction with Employment Mentors to provide seamless service to jobseekers, reducing the number of administrative and monitoring activities. This position may be a pathway to becoming an employment mentor with AMES Australia for people with no previous employment services experience or experience as an employment mentor.

Requirements

• Willingness to complete the Employment Services Skills Set.
• Good interpersonal and communication skills, including the ability to communicate with a range of clients over the phone, face to face and/or in writing.
• Strong computer skills, including proficiency in the Microsoft Office Applications (Word, Excel, and PowerPoint) and knowledge of database applications.
• Ability to take initiative, problem solve and take the extra mile to engage clients.
• Strong organisational and time management skills with willingness to learn.
• Exposure to financial processes, payments and/or petty cash management.
• Ability to work both independently and collaboratively as part of a team in a busy environment.
• Ability to communicate service requirements to job seekers whilst ensuring the delivery of excellent customer service.
• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Vision and values and demonstrated commitment to quality and continuous improvement principles.
• Right to work in Australia.
• Satisfactory police check.
• Provision of a current Working with Children Check (where required for position).

Nice To Haves

• Applicants who speak Arabic and Turkish are highly desirable.

Responsibilities

• Provide tailored and accurate administrative support to the SDMs, Employment Mentors and other site employees within the Employment Portfolio.
• Work in conjunction with Employment Mentors to provide seamless service to jobseekers.
• Reduce the number of administrative and monitoring activities.

Benefits

• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)
• Cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed