Employee Benefits Client Support Manager
Everywhen
•Remote
About The Position
We are expanding our team and are looking for a Client Support Manager to join our friendly, passionate team and provide support to larger clients on all their employee benefits, working with the employer, their employees, our benefits platform technology and benefits providers.
Requirements
- Clear written and oral communication
- A good education ideally to A level or equivalent or with relevant industry experience.
- Strong analytical skills and ability to manipulate and interpret data
- IT literate, ideally with knowledge of benefits platforms (but not essential) as well as Microsoft Excel, PowerPoint and Word
- Well organised and able to deliver to agreed timescales and expected quality standards
- Able to work under pressure
- Committed to learning and development
Nice To Haves
- Ideally a good knowledge of all employee benefits including flexible benefits and pensions although training will be provided where there are knowledge gaps
Responsibilities
- Serve as a point of contact for employers regarding their employee benefits, providing guidance, support, and responding to employee enquiries.
- Deliver administrative support to clients by managing updates with providers, including new joiners, leavers, employee changes, and annual renewal activities.
- Where clients operate a benefits platform, maintain accurate employee records, manage enrolment processes, and oversee monthly benefits payroll reporting.
- Provide proactive support to the Client Director in managing client relationships and ensuring service excellence.
- Working effectively under pressure to meet strict deadlines, such as monthly benefits payroll reporting and renewal processes.
- Managing multiple client accounts simultaneously, with strong planning, prioritisation, and organisational skills to balance competing demands.
- Collaborate with the technology team to ensure client benefits platforms remain accurate and up to date.
- Contribute to the ongoing development and implementation of internal best practices to enhance operational efficiency.
Benefits
- Diversity, equity and inclusion strategy
- Relevant employment checks prior to commencing employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
