Client Support Engineer
PactFi•San Francisco, CA
•$130,000 - $150,000•Onsite
About The Position
We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This is a hands-on role reporting to the Client Enablement Lead. From day one, you will execute client enablement across client implementations, product adoption, software development, and technical support. This role is based in our New York office. Travel is not required, though there may be optional opportunities to engage with clients in person when beneficial.
Requirements
- 3-5 years of experience in application engineering, data migrations, product analytics, and support engineering in consulting, professional services, FinTech, or enterprise SaaS
- Proficient in AI-assisted development and debugging, APIs, and technical implementations
- Business technology expertise working across vendor systems (Pendo, Amazon Redshift, Intercom)
- Excellent communication skills
Nice To Haves
- Experience in private credit, financial infrastructure, or regulated financial products is a plus
Responsibilities
- Directly manage Tier 1 client accounts across implementations, data migrations, API enablement, and support
- Partner with Product and Engineering to develop and ship internal tooling and client-facing solutions independent of the product roadmap
- Own technical troubleshooting and support for covered accounts
- Maintain visibility across product usage, client workflows, tech stacks, and dependencies
Benefits
- Competitive salary + equity
- Healthcare coverage
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
