Client Support Engineer II - Stamford

Coretelligent•Stamford, CT

2d•Onsite

About The Position

Coretelligent is hiring a Client Support Engineer II to provide onsite and remote technical support to clients in the Stamford/Greenwich, Connecticut area. The role involves travel to local client locations and close interaction with clients at all levels, including executives. The engineer supports a broad range of technologies, including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure, while providing responsive communication and a high standard of “white glove” service. The position also participates in an on-call rotation and may require after-hours work for onsite support and infrastructure or server maintenance.

Requirements

At least 3 years of related work experience.
Proficiency in Azure environments and Microsoft 365 administration.
Ability to multitask effectively and produce high-quality results in a fast-paced environment.
Ability to follow and adhere to defined processes.
Excellent written and verbal communication skills.
Customer-focused approach and willingness and ability to provide “white glove” service.
Must be located in or near the Stamford/Greenwich, Connecticut area.

Responsibilities

Communicate with clients onsite to resolve desktop support issues and close tickets.
Troubleshoot Windows desktop connectivity, printing, customization, user profiles, and applications.
Troubleshoot Microsoft Office and mobile devices.
Troubleshoot backup solutions, mail flow, and Exchange DAG.
Configure and troubleshoot Exchange environments.
Deploy new hardware using imaging technology.
Manage user accounts in Active Directory, Exchange, spam filters, and other platforms, including account creation, removal, changes, password resets, and bulk operations.
Support corporate networking and services, including switch configuration, DHCP, local DNS, external name resolution, Active Directory replication, and VPN.
Perform after-hours onsite support and infrastructure or server maintenance as needed.
Serve as an escalation point for Level I engineers.
Participate in an on-call rotation.

Benefits

Health, dental, and vision insurance.
Flexible Spending Account (FSA), Health Reimbursement Account (HRA), and Health Savings Account (HSA).
401(k).
Life insurance and disability insurance.
Paid parental leave.
Holiday pay and observed company holidays.
Flexible vacation and sick days.
A day off on the employee’s birthday.
Spot bonuses for demonstrated excellence.
Community and social events.
Learning and development.
$100 well-being allowance and other health and wellness perks.