Client Support Coordinator
About The Position
Turning Point Community Programs is seeking a Client Support Coordinator for our Transitional Support Services (TSS- Santa Rosa) program in Santa Rosa, CA . Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery, independence and self-sufficiency. We are committed to innovative and high quality services that assist adults and children with psychiatric, emotional and/or developmental disabilities in achieving their goals. Turning Point Community Programs (TPCP) has offered a path to mental health and recovery since 1976. We help people in our community every single day – creating a better space for all types of people in need. Join our mission of offering hope, respect and support to our clients on their journey to mental health and wellness. GENERAL PURPOSE Under the administrative supervision of the Clinical Team Leader or Program Director, this position is responsible for providing psychosocial, rehabilitation and recovery-oriented services for adults. DISTINGUISHING CHARACTERISTICS This is an at-will direct service position within a program. The position works in collaboration with treatment team to assess needs of mental health clients and support them in achieving mental health goals.
Requirements
- Education, Training and Experience: A typical way of obtaining the knowledge, skills and abilities outlined above is through graduation from a four (4) year college or university with a bachelor’s degree in Social Work or related field and four (4) years varied experience as a provider of mental health services. Additional qualifying experience may be substituted for education.
- Licenses; Certificates; Special Requirements: California driver’s license & current vehicle insurance/registration if driving; and, Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles.
Responsibilities
- Assists assigned clients to identify and progress toward achievement of client chosen goal.
- Advocates for clients in all areas of treatment.
- Empowers clients in meeting their goals.
- Facilitates communication and cooperation among agencies.
- Participates in client medication support; coordinates communication between doctor, client and pharmacy.
- Provides prompt intervention in the event of a crisis both to stop the crisis and to notify when indicated, persons and agencies necessary for the resolution of the crisis situation.
- Provides “on-the-spot” support that is both helpful to the clients and consistent with the philosophy of the program.
- Carries a caseload of from 20 – 40 clients depending on acuity of clients, program/contract requirements and referrals on record; varies from program to program and contract to contract.
- Attends to the safety, health, and wellbeing of clients.
- Writes Quarterly reports to provide necessary information to Regional Center point of contact for each client on caseload.
- Reviews and ensures timely completion of Special Incident Reports, as well as Mandated Reports.
- Complete paperwork as assigned in a timely manner and meets agency standard for billable units per month; ensure that all notes meet billing standards for content and configuration.
- Visits clients in home periodically to provide direction and support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
