Client Support Coordinator

U.S. Legal Support • Sacramento, CA

1d • $19 - $21 • Onsite

About The Position

U.S. Legal Support is a nationwide leader in litigation support services. We are committed to delivering exceptional service and solutions to our clients while fostering a collaborative and professional work environment.

Requirements

• High school diploma or equivalent required
• 3+ years of customer service, client support, or related experience.
• Professional phone and email communication skills.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Client-focused, professional, and dependable.
• Ability to work independently and collaboratively.
• Adaptable and comfortable in a fast-paced environment.

Nice To Haves

• Associate degree preferred.
• Prior administrative or office experience preferred.
• Legal industry experience is a plus but not required.

Responsibilities

• Respond to and resolve client inquiries quickly and professionally.
• Research issues and implement appropriate solutions.
• Set up new client accounts and assist with portal navigation.
• Process settled cases and perform transcript/video status checks.
• Provide pricing information for completed jobs.
• Partner with internal teams to resolve client requests.
• Maintain knowledge of U.S. Legal Support services and portal features.
• Meet or exceed service level expectations.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED