Client Support Consultant - Dec '26/May '27 Grads

ADP•Tempe, AZ

8d•Onsite

About The Position

ADP is hiring a Client Support Consultant. This role is for recent graduates (Dec '26/May '27) looking for career advancement opportunities. The company offers award-winning training, world-class service guidelines, and an inclusive environment with a culture of collaboration and belonging. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. You will carry the weight of ADP's service reputation and client satisfaction. Your primary goal is to help clients who have between 1-49 employees. Every day will be different due to varying questions and solutions. The role requires comfort in a metrics-driven call center environment with a structured day. You should have a strong ability to build rapport, establish trust, and communicate professionally and clearly with clients, both verbally and in writing. Pace should not be a deterrent, and the company fosters friendships and inclusion. ADP is committed to helping associates #MakeYourMark.

Requirements

At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
Ability to work overtime hours during peak seasons.
Military experience is also accepted as a qualification.

Responsibilities

Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons.