Client Support Consultant- Tax

ADP•Alpharetta, GA

About The Position

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients meet their payroll tax needs so they can focus on their business. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! Success in this role is supported by working within a structured environment. Performance metrics help guide priorities, service delivery, and continuous improvement. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

1 to 2 years of payroll processing or payroll tax processing experience
A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required.
You can work overtime hours during peak seasons.

Nice To Haves

A college degree is great but not required.
Experience noted above, OR
Prior Human Capital Management our HCM outsourcing experience.
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Responsibilities

Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll tax issues.
Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
You will continually upgrade your knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
You adhere to a daily schedule and organize yourself to deal with a consistent volume of calls, and service request resolution.
Daily phone time may increase during peak seasons, like at the close of the year.