Client Support Consultant- Tax
About The Position
ADP is hiring a Client Support Consultant. This role serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. The primary goal is to help clients who have between 1-49 employees. The role requires comfort working in a metrics-driven call center environment as part of a structured day, with strong communication skills for phone and written interactions. The company fosters an inclusive environment with a culture of collaboration and belonging, offering career advancement, award-winning training, and world-class service guidelines.
Requirements
- At least 7 years of experience in a customer service environment, with proven ability to produce positive results.
- A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
- At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
- Ability to work overtime hours during peak seasons.
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help build team and client relationships, identify solutions, and achieve success.
Nice To Haves
- A college degree is great but not required. What's more important is having the skills to do the job.
Responsibilities
- Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
- Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
- Adhere to a daily schedule and organize to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons.
Benefits
- Career advancement opportunities
- Award-winning training
- World-class service guidelines
- Inclusive environment with a culture of collaboration and belonging
- Ongoing training, development, and mentorship opportunities
- Best-in-class benefits start on Day 1
- Focus on mental health and well-being
- Company-paid time off for volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
