Client Support Analyst (Software Technical Support)

Datex Inc.

About The Position

Client Support Analyst is a mid-level support position for a warehouse management system. The candidate will be expected to interact with the client and troubleshoot issues with the system. They will also be required to identify and resolve mid to complex problems, create documentation, and provide solutions to the client. They will also be required to understand business processes and communicate effectively with the implementation team.

Requirements

Ability to build and maintain collaborative relationships with team members, customers and vendors
Good communication skills – ability to communicate clearly and concisely in both verbal and written mediums
Knowledge of Agile work practices
Ability to organize own work based on the priorities established.
Documented and proven experience in client service.
Minimum of 3 years of experience in an IT related environment.
Minimum of 3 years of experience with Microsoft's SQL Server Business Intelligence (BI) development.
Strong understanding and experience manipulating relational database schemas
Excellent written and verbal communications skills in English to effectively communicate with stakeholders, team and end users in both technical and non-technical environments.
Professional demeanor and the ability to develop effective working relationships with team members and end users.
Must be a self-starter who is able to work independently as well as within a team environment.
Technical education, Bachelor’s degree or higher, in Computer Science, Engineering, or a related field.
Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack
Basic knowledge of SQL Server Integration Services (SSIS)
Basic knowledge of SQL Server Reporting Services (SSRS)
Basic knowledge of SQL Server Database Administrator experience; performance tuning

Responsibilities

Supporting the warehouse management system and clients.
Troubleshooting day to day application and/or database related issues.
Supporting enterprise software and databases in production environments.
Developing a comprehensive library of support and training documentation and resolution guides.
Evolving into a subject matter expert.
Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures.
Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).