Client Support Advisor - Bilingual

RBC • Toronto, ON

4d • Onsite

About The Position

Looking to enhance your customer service, communication, and financial services experience? As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. This role offers a strong focus on career development and learning in a fast-paced environment, joining one of Canada’s top employers.

Requirements

• Exceptional written and oral communication skills in French and English.
• Customer Service experience in a banking or call center environment.
• Strong knowledge of various computer applications combined with the ability to learn new complex systems.
• Analytical thinker with a knack for problem solving.
• Shift flexibility 7:30 AM to 9 PM EST.

Nice To Haves

• Experience working in financial institutions or banking sector.

Responsibilities

• Providing 1st level telephone support relating to technical issues, navigational issues and problem resolution to clients using all RBC Cash Management applications.
• Acting as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations.
• Escalating complex and/or unresolved issues to the appropriate next level of escalations.
• Documenting all activities to ensure that the client’s history is accurate for the purposes of escalations and trending.
• Participating in creating/maintaining a positive team environment where team members give each other support, promote good morale, and co-operation.
• Responsible for ongoing personal development and information sharing.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to building close relationships with clients.
• Access to a variety of job opportunities across business and geographies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed