Client Support Administrator

Friedman Vartolo LLP • Rochester, NY

2d • Remote

About The Position

We are actively looking for an experienced Client Support Administrator to join our team and assist with client communications and escalations. This individual will function as an extension of the firm and will communicate directly with firm clients to relay critical information and timeline data.

Requirements

• Minimum of 5+ Years' experience in the default services industry
• Minimum of 2+ Years' experience with BFKS, Tempo and other client communication portals
• Tech savvy
• Willingness to ask question and get "hands dirty"
• Team player looking to be a part of something great
• Superior written and verbal communication skills

Responsibilities

• Ensure accurate completion of BFKS and Tempo workload steps on a daily basis
• Manage firm to expected internal and client milestones and timelines for allocated cases
• Serve as the single point of contact for numerous firm clients
• Maintain and improve client relationships to drive referral growth
• Escalate pressing timeline issues where appropriate
• Produce case level reports for client review

Benefits

• medical
• dental
• vision
• flex spending
• 401k
• gym/fitness membership reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed