Client Administrator

Aston Carter

1d•$18 - $18•Onsite

About The Position

We are seeking a detail-oriented Client Administrator to join our team. The ideal candidate will play a critical role in ensuring smooth operations by monitoring team dashboards, addressing internal roadblocks, and enhancing customer satisfaction. This position requires a proactive individual who can effectively manage tasks and develop strong professional relationships with colleagues and clients.

Requirements

1 to 4+ years of client support or high-level admin experience.
Proficiency in Microsoft Word and Microsoft Excel.
Strong attention to detail and follow-up skills.
Strong customer service skills.
Ability to work independently in a fast-paced environment.
Skills in data entry, logistics, and operations.

Nice To Haves

2 years post-secondary education preferred.
2 years' equivalent work experience will be considered in lieu of post-secondary education.
Experience in a call center or customer service environment.
Strong interpersonal, analytical, and problem-solving skills.
Proficient in verbal and written communication.

Responsibilities

Monitor team dashboard and views to complete tasks and keep orders moving.
Identify and remove internal roadblocks that prevent orders from flowing through to execution, ensuring customer satisfaction.
Use sound judgment to resolve issues, reduce delays, and enhance the customer experience.
Organize daily activities to ensure clients’ needs are acted upon through closure using provided tools.
Respond to emails promptly and courteously, within the industry standard of 4 hours.
Provide exceptional customer service by developing professional working relationships with field offices, co-workers, and vendors.
Develop an understanding of the transportation industry as it pertains to our clients.
Accurately complete all assignments necessary to advance daily business needs and operations.
Conform with and abide by all regulations, policies, work procedures, and instructions.
Consistently demonstrate core values: respect, commitment, collaboration, and results.
Demonstrate open, effective communication and teamwork.
Act with integrity and professionalism while maintaining customer focus.
Balance client requirements with company policies and operational procedures.
Exhibit reliable and predictable attendance.