Client Support Administrator

Amentum•Anchorage, AK

About The Position

Purpose and Scope: Primarily responsible for Client Support Administrator (CSA) duties on the .MIL system per Air Force Instructions (AFIs), DOD Directives, Performance Work Statement (PWS), Standard Operating Procedures (SOPs) and Work Instructions (WIs). Also responsible for supporting the daily help desk operations of information systems. This includes maintaining the network, PCs, and servers. Accounting for all computer hardware and software, and providing technical expertise on hardware, software, and user issues. Coordinates Site IT operational functions with primary help desk responsibility for hardware, software, network, and computer security systems. Ensures compliance with Performance Work Statement (PWS) and Quality Management System (QMS). Provides quality administrative support for the PSO Security Services Department. Ensures compliance with Performance Work Statement (PWS) and 9001:2015 Quality Management System (QMS).

Requirements

Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel, and Word programs.
Must have extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network, and communications systems.
Ability to convey complex hardware/software issues to non-computer-oriented personnel required.
Ability to effectively interact with co-workers is required.
Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks required.
Must possess a valid home country driver’s license and ability to obtain host nation driver’s license.
High School diploma or equivalent required.
Minimum one year in a responsible MIS position that required system analysis and troubleshooting required.
Security + Certification or equivalent as per the Air Force requirements is required.
Must be Computer System Administrator (CSA) Certified by USAF A6/NOSC.
Three years’ clerical/administrative experience required.
Must be able to obtain and maintain a Secret U.S. Government Clearance.
Note: U.S. Citizenship is required to obtain a Secret Clearance.

Nice To Haves

Associates degree or higher in Computer Science or Information Technology is preferred.
Experience with Microsoft Office and programming languages is desired.

Responsibilities

Performs the complete range of computer services (to include researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing.
Responsible for maintaining in-house PC based software solutions.
Assists with the analysis, design, and implementation of LAN/WAN requirements.
Manages controls and accounts for all .MIL (where permissible) and .COM computers (PC and server) hardware and software.
Provides help desk support for .MIL installations coordinating with the local military IT/Communications staff.
Controls and monitors Internet access and assists in enforcing discipline in its use.
Performs other duties as capabilities and requirements dictate.
Ensure all work is completed to appropriate quality standards.
Performs other duties as assigned.

Benefits

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Benefits may vary based on employment type, location, and applicable agreements.
Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.