Client Administrator

HB NEXT•Lawrenceville, GA

About The Position

At HB NEXT, we believe great service starts with great people. We foster a collaborative, growth-focused environment where team members are supported, coached, and encouraged to take ownership of their work. Entry-level roles are designed as career launchpads, with structured training, real responsibility, and clear paths for advancement. We value accountability, teamwork, and people who are eager to learn and grow with the company. The Client Administrator position is an entry-level role that supports the CPP Client Partner & Safety teams by performing a variety of administrative tasks. This role is essential for the continued growth and support of our clients and serves as the foundation for advancement within the Client Services department. Client Administrators participate in a structured 60-day training and development program designed to build a strong understanding of HB NEXT’s service offerings, proprietary systems, and client support processes. Upon successful completion of the program, the Client Administrator will transition into a Client Support / Client Partner role with increased responsibility for client communication and account ownership. This role is often the first point of contact for client requests, making professionalism, responsiveness, and attention to detail essential. Advancement to Client Support/ Client Partner Upon successful completion of the 60-day training program, the employee will transition into the Client Support/ Client Partner role, which includes: Direct client communication and relationship management, servicing clients in-person Ownership of assigned client accounts, including delivering trends and data during client meetings Coordination of service deliverables and reporting Problem resolution and proactive client support Collaboration with internal departments to ensure client satisfaction

Requirements

Strong ability to prioritize and manage multiple tasks
Professional written and verbal communication skills
A coachable mindset with a desire to learn and grow
Problem-solving and project management capabilities
Presentation and client-facing skills
Ability to build and maintain strong working relationships
Ability to work independently and collaboratively in a team environment
Proficiency in Microsoft Excel, Word, and Outlook

Responsibilities

Facilitating client requests
Client communication through proactive outbound calls
Minor software support
Submitting software support tickets on behalf of the client
Coordinating Safety Manual Reviews
Scheduling Meetings and/or putting together service schedules
Other tasks may be assigned at the discretion of the Account Manager
Direct client communication and relationship management, servicing clients in-person
Ownership of assigned client accounts, including delivering trends and data during client meetings
Coordination of service deliverables and reporting
Problem resolution and proactive client support
Collaboration with internal departments to ensure client satisfaction