Client Support Administrator - Mon–Fri 7:00 AM – 4:00 PM

Vital Holdings LLC • Kansas City, MO

2d • $18 - $19 • Onsite

About The Position

The Client Support Administrator, reporting to the Site Manager, is an integral part of the Customer Care team. The Client Support Administrator is responsible for resolving more complex issues or requests from customers. This team member is committed to understanding root cause and helping to resolve issues such as billing inquiries, service opportunities, and operational gaps.

Requirements

• Solution oriented, able to investigate root causes of customer issues and provide quick and accurate resolution.
• Experience working in a fast-paced customer-facing environment.
• Excellent internal and external communication skills.
• Strong analytical and problem-solving skills required.
• Demonstrated ability to work independently and cross-functionally within a team environment.
• Ability to multi-task, able to complete multiple client-facing issues simultaneously.
• 1+ Experience with Excel required.

Nice To Haves

• 1+ Experience with Salesforce, preferred.

Responsibilities

• Ability to resolve complex billing issues by accessing data from various systems and utilizing appropriate systems to calculate findings.
• Own and resolve customer-facing issues in a timely manner to ensure customer satisfaction.
• Investigate root causes of issues impacting VitalECM customers and coordinate cross-functionally for solutions.
• Maintain detailed records of customer issues requiring escalation to provide feedback on overall processes and enhance Customer Satisfaction and overall retention.
• Develop a deep understanding of VitalECM processes and customers to facilitate collaborative working relationships.
• Manage case queue to prioritize and track multiple high-priority customer issues simultaneously.
• Partner with Site Manager to improve customer service and proactively address and resolve root cause.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed