Client Success System Integration Specialist

O.C. Tanner • Salt Lake City, UT

1d • Hybrid

About The Position

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces. Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work. O.C. Tanner develops software and services that improve workplace culture through employee recognition and other experiences that connect people to purpose, accomplishment, and each other. We are a global company, headquartered in Salt Lake City, and we take pride in walking the walk of our company's purpose: We help people thrive at work. Hybrid Work Schedule-Monday through Wednesday in office, Thursday & Friday remote option. The Technical Platform Integration and SSO Analyst will consult at an enterprise-level with OC Tanner clients’ and other internal Client Success team members to analyze and execute computer software, system functionality and connectivity. You will analyze and modify O.C. Tanner’s most difficult and complex client software connections and deliver technical expertise to our customers regarding configuration of our applications and programs at a detailed technical level. You will have specific experience in data mapping, data integration / API management and single-sign-on. This will require you to write and execute SQL queries. As part of the interview process, you will be asked to demonstrate your ability to understand complex technical subjects and explain technical details simply. Ultimately, you will be a person our customers, both internal and external trust and rely on for timely and accurate solutions to their computer hardware connections and software functionality.

Requirements

• Hold the appropriate degree or advanced training certificates in a relevant technical field, like Computer Science, IT or Software Engineering.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, or similar role
• Multiple technical and/or training certifications a major plus
• Excellent problem-solving and communication skills
• Hands-on experience with industry leading browsers in Windows and Mac OS environments
• Experience with SaaS (cloud hosted) solutions
• Technical experience with mobile devices and other tech products
• Expertise with API level integrations between software applications
• Ability to diagnose and troubleshoot technical issues
• Familiarity with remote desktop applications and software (eg. Zendesk, Jira)
• Demonstrated ability to provide step-by-step technical help, both in written documentation and verbal communication
• Specific experience in data mapping, data integration / API management and single-sign-on.
• Ability to write and execute SQL queries.

Responsibilities

• Research, analyze and consult with clients regarding data integration, API and single sign on software functionality, configuration and specifications within agreed time limits
• Consult directly with clients and users to resolve software integration issues related to data integration, API configuration and single sign on functionality
• Modify platform software or client configuration based on analysis of root cause
• Assist clients using remote desktop connections, email or chat to provide immediate support
• Contact clients via phone and/or provide clear, written instructions, technical documentation and technical explanation
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Diagnose and identify computer and software technical issues, including account setup and software configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers through thorough testing and documentation
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their programs are fully functional after troubleshooting, modification and testing
• Prepare accurate and timely reports
• Document technical analysis in the form of notes and manuals
• Maintain jovial relationships with clients

Benefits

• We create inspiring workplaces for some of the biggest and best companies in the world. And we do it within our own teams every day. That’s one reason we made the Fortune 100 Best Companies to Work For® list in 2021. Join us and watch people thrive at work—including you. With seven global offices and employees working around the world, we’re committed to creating an atmosphere where every person can share their talents and reach their potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level