Client Success Summer Intern, Oracle Energy and Water

Oracle•Arlington, VA

About The Position

Oracle Energy and Water provides the most comprehensive platform of leading-edge solutions to empower utility business transformation—from asset operations to the customer experience. These validated, innovative solutions enable today's electric, gas, and water utilities to improve the customer experience and enhance operational efficiency. Add in the flexibility of the cloud, and utilities can more quickly adapt to the changing landscape while reducing cost and workload. As a Client Success Intern at Opower (part of Oracle Energy and Water), you will gain hands-on experience supporting cross-functional teams and utility clients, with a focus on delivering excellent customer service and driving business process excellence. Opower’s mission is to help utilities engage their customers and drive energy efficiency through data analytics, personalized communications, and behavioral science. The Opower platform empowers utility companies to motivate customers to use energy more efficiently, reduce carbon emissions, and save money, all while improving customer satisfaction and regulatory compliance. This internship is ideal for students passionate about technology, sustainability, and client engagement who want to contribute to impactful projects while learning from experienced team members. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Responsibilities

Participate in a variety of cross-functional meetings (internal and client-facing), collaborating with teams such as Implementation Engineering, Product, and Client Success to support ongoing initiatives.
Help coordinate deliverables and action items between teams, ensuring effective communication and timely updates.
Contribute to process improvement by identifying bottlenecks, recommending enhancements, and assisting with the design and testing of Standard Operating Procedures (SOPs).
Assist in the preparation and organization of materials, data, and presentations for client meetings.
Support knowledge management by reviewing and improving documentation, and identifying and implementing best practices.
Shadow team members during client interactions to observe effective communication with both technical and non-technical stakeholders.
Contribute to problem-solving efforts by identifying issues and brainstorming or testing solutions in collaboration with your mentor.
Take part in training sessions on Opower’s SaaS product suite, Oracle solutions, and the SaaS business model.
Explore the use of AI tools (in alignment with Oracle guidelines) and digital platforms to improve team efficiency and client impact.
During your final week of the internship, deliver a capstone presentation showcasing your work.