Client Success Specialist (Bilingual / Spanish Preferred)

DebtBlue • Richardson, TX

3d • Onsite

About The Position

DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families regain financial stability. We serve with integrity, compassion, and excellence, helping people restore peace of mind and move toward a stronger financial future. If you value meaningful work and want to make an impact, you'll feel at home here. The Client Success Specialist I (CSS I) is the main contact for clients enrolled in our debt settlement program. The ideal candidate is empathetic, attentive, solution-oriented, and passionate about helping clients succeed. You will provide support, resolve inquiries, and maintain consistent communication, all while upholding DebtBlue's Core Values. This position is full-time on-site in Richardson, TX.

Requirements

• 1–2 years of customer service experience
• Strong empathy and client-focused mindset
• Effective problem-solving and multitasking skills
• Ability to perform well in a fast-paced environment
• Consistent attendance and strong work ethic
• Proficiency in Microsoft Office, SharePoint, and client service tools
• Bilingual (Spanish Preferred)

Responsibilities

• Demonstrate strong understanding of company products and debt-relief options
• Use the CRM to manage tasks and document client interactions
• Professionally handle inbound client calls and conduct monthly follow-ups
• Proactively communicate with clients through multiple channels
• Complete outbound calls and associated tracking tasks
• Support department operations as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed