Client Success Specialist, Digital Strategy & Success

Outfront Media • Los Angeles, CA

7d

About The Position

The Client Success Specialist owns day-to-day campaign success for digital campaigns in close partnership with Digital Strategy Leadership, Account Executives, Ad Operations, and Clients. This role translates campaign strategy and requirements into executable plans, builds proposals and impression goals, supports accurate launches, monitors pacing and delivery, and communicates performance throughout the campaign lifecycle. The specialist serves as a trusted post-sale execution partner who helps ensure operational excellence, proactive communication, strong client confidence, and readiness for renewal.

Requirements

• Bachelor's Degree.
• Direct experience in previous client success, account management or sales support role across digital advertising.
• Strong understanding of digital campaign setup, delivery monitoring, reporting, and post-sale execution.
• Ability to manage multiple campaigns and deadlines in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to present performance updates clearly and professionally.
• Strong organizational, analytical, and problem-solving skills with high attention to detail.
• Ability to work cross-functionally with Sales, Digital Strategy, Ad Operations, and other internal teams.

Nice To Haves

• Experience with digital campaigns, pacing, optimization, and reporting strongly preferred.

Responsibilities

• Own day-to-day campaign execution for assigned digital campaigns in partnership with Account Executives, Digital Strategy Leadership and Ap Operations.
• Build proposals and impression goals once campaign requirements are received and clarified.
• Validate campaign goals, delivery expectations, targeting parameters, timing, and budget inputs prior to launch.
• Partner with Ad Operations to ensure campaigns launch accurately, on time, and in accordance with operational standards.
• Monitor campaign pacing, delivery, and overall campaign health; identify risks early and escalate as needed.
• Provide weekly, end-of-campaign, and ad hoc reporting to internal stakeholders and clients.
• Communicate campaign performance proactively, including delivery status, optimization opportunities, and key insights.
• Lead post-campaign recaps that highlight results, learnings, and renewal opportunities.
• Translate campaign outcomes into actionable recommendations that support retention and future revenue growth.
• Serve as the communication bridge across Sales, Digital Strategy, and Ad Operations to resolve issues quickly and keep execution on track.
• Maintain strong turnaround times and adherence to campaign execution standards, processes, and SLAs.
• Represent campaign execution details confidently in client-facing conversations and contribute to a high-quality customer experience.

Benefits

• Medical, Dental, Vision (including same and opposite-sex domestic partners)
• HSA and FSA plans
• Family Benefits
• Pet Benefits
• 401(k) Plan with an Employer Match
• Paid Time Off
• Commuter Benefits
• Educational Assistance
• Robust Diversity, Equity and Inclusion program including 7 Employee Resource Groups (ERGs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level