Client Success Specialist

Oracle•Denver, CO

4d•$62,800 - $105,500•Hybrid

About The Position

The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS). The CSS will be responsible for maximum adoption of Oracle services and solutions and identifying/driving product usage, growth, and customer happiness. This is a hybrid/in-office role. We are looking for candidates who will be present in our Denver, CO office 5 days a week for their first 6 months and Tuesday through Thursday thereafter. The role aims to maximize Oracle Health’s revenue by ensuring efficient and seamless renewals, while enhancing client satisfaction. It involves building strong, trusted relationships that lead to high renewal rates, low downsell/churn, and identifying opportunities for new growth. The CSS will anticipate challenges early, create strategic action plans, and position Oracle Health as the customer's long-term partner of choice. As a Client Success Specialist, you will play a crucial role in growing Oracle Health’s recurring SaaS revenue by finding win-win outcomes. Your primary focus will be on achieving high contract renewal rates, minimizing churn and risk of down sell, and maximizing revenue through upselling opportunities. You will accomplish this by fostering trusted client relationships, accurately quoting, and securing renewals in advance, and proactively addressing challenges before they affect client retention risk. This role involves a commitment to accountability, problem-solving, and delivering results that safeguard and grow the business.

Requirements

Proven track record of effectively and directly driving growth and revenue from a sales/inside sales/renewals territory.
Deep knowledge in customer success, renewals, inside sales, account management, and SaaS services.
Direct experience within these responsibilities is required.
3+ years of dynamically increased responsibilities in customer facing sales and account management roles is desired.
5+ years of professional experience is preferred.
3–7 years of client-facing sales, inside sales, renewal sales, or account management experience, ideally in Healthcare or SaaS.
Strong relationship-building skills with a growth mindset.
Proven track record of meeting or exceeding renewal and sales targets.
Highly adaptable and comfortable with change; able to maintain focus and positivity in dynamic environments.
Exceptional problem-solving skills with a bias for action and ownership.
Excellent communication and organizational skills, with the discipline to consistently follow through.
Understanding of technical environments and ability to collaborate with diverse client stakeholders.
Achiever with a track record of excellence and strong results.
Goal oriented with strong verbal and written communication skills.
Tremendous work ethic, passion, and dedication.
Enjoy learning new things including technology and can translate that into value for prospects.
Positive presence, and you are curious, insightful, and perceptive.

Nice To Haves

The ideal candidate would be able to both renew and grow client accounts.

Responsibilities

Cover their Client territory and achieving quarterly targets in terms of renewal rates to grow revenues and minimize cancellations.
Develop their territory and working to improve results through greater efficiency and productivity.
Own renewals: Proactively manage renewal cycles, ensuring contracts are quoted well in advance and renewed on time.
Protect revenue & linearity: Anticipate and remove internal or external roadblocks that could delay renewals, ensuring consistency and predictability in results.
Drive growth: Identify and pursue growth opportunities that align with client goals and Oracle Health’s growth strategy.
Forecast with accuracy: Maintain reliable renewal and expansion forecasts to support business planning.
Build trusted relationships: Develop strong partnerships with client stakeholders by listening deeply, understanding their challenges, and acting as a true advocate for their success.
Solve problems early: Anticipate obstacles before they escalate, take ownership of solutions, and drive accountability across internal and external teams.
Collaborate across teams: Partner with internal stakeholders to ensure clients experience seamless service and clear communication throughout their journey.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Eligible for commission with an estimated pay mix of 60/40 - 90/10.
May be eligible for equity.