Client Success Specialist

O.C. Tanner•Salt Lake City, UT

8d•Hybrid

About The Position

Client Success Specialists are responsible for the success of clients’ solutions. They maximize results, guide clients toward their objectives, build strong relationships, manage ongoing initiatives, drive successful project completion, recommend growth opportunities, and provide high-quality day-to-day management of assigned programs. They work collaboratively with a variety of teams. The role follows a hybrid schedule: Monday through Wednesday in the office, with a remote option on Thursday and Friday.

Requirements

Bachelor’s degree and/or at least two years of work-related experience.
Effective communication and articulate sharing of ideas.
Creative problem solving and strategic thinking.
Demonstrated efficiency.
Collaborative spirit.
Ability to build strong relationships.
Results-driven approach.
Commitment to flawless execution and personal accountability.
Self-motivation.
Ability to work under pressure.
Ability to effectively manage time.
Adaptability.

Nice To Haves

Computer experience with a working knowledge of Microsoft Office products.

Responsibilities

Develop and maintain long-term relationships with client contacts, sales offices, and internal teams.
Connect with key executives and stakeholders at assigned companies as appropriate.
Facilitate proactive discussions to support client retention, program success, results, and growth.
Ensure programs operate efficiently and without error globally, including client participant eligibility and management and invoicing.
Provide day-to-day administrative support for assigned clients.
Conduct periodic strategic program reviews, including communicating results, analyzing data, recommending adjustments and best practices, facilitating idea sharing, and partnering with sales and internal teams.
Facilitate training on reporting and system functions.
Communicate technology enhancements, roadmaps, and anticipated changes, and facilitate client adoption of new features.
Manage client project success and ensure timely, successful delivery of program projects, including requested changes, new solutions, and international or population expansions.
Manage ongoing communication about project status, enhancements, concerns, and opportunities.