Client Success Specialist II

Oracle•Denver, CO

64d•Hybrid

About The Position

The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS). The CSS will be responsible for maximum adoption of Oracle services and solutions and identifying/driving product usage, growth, and customer happiness. Please note, this is a hybrid/in-office role. We are looking for candidates who will be present in our Denver, CO office 5 days a week for their first 6 months and Tuesday through Thursday thereafter. Maximize Oracle Health's revenue by ensuring efficient and seamless renewals, while enhancing client satisfaction. Build strong, trusted relationships that lead to high renewal rates, low downsell/churn, and identify opportunities for new growth. Anticipate challenges early, create strategic action plans, and position Oracle Health as the customer's long-term partner of choice. As a Client Success Specialist, you will play a crucial role in growing Oracle Health's recurring SaaS revenue by finding win-win outcomes. Your primary focus will be on achieving high contract renewal rates, minimizing churn and risk of downsell, and maximizing revenue through upselling opportunities. You will accomplish this by fostering trusted client relationships, accurately quoting, and securing renewals in advance, and proactively addressing challenges before they affect client retention risk. This role involves a commitment to accountability, problem-solving, and delivering results that safeguard and grow the business. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Responsibilities

Renewal and inside sales team member committed to driving maximum adoption of Oracle solutions and identifying/driving product expansion opportunities as well as client retention through high value relationships and value-based selling.
Maximize Oracle Health's revenue by ensuring efficient and seamless renewals, while enhancing client satisfaction.
Build strong, trusted relationships that lead to high renewal rates, low downsell/churn, and identify opportunities for new growth.
Anticipate challenges early, create strategic action plans, and position Oracle Health as the customer's long-term partner of choice.
Achieving high contract renewal rates, minimizing churn and risk of downsell, and maximizing revenue through upselling opportunities.
Fostering trusted client relationships, accurately quoting, and securing renewals in advance, and proactively addressing challenges before they affect client retention risk.
This role involves a commitment to accountability, problem-solving, and delivering results that safeguard and grow the business.