Client Success Specialist - Payroll/HR

Clarity HCM•Tampa, FL

1d•Hybrid

About The Position

Clarity HCM is actively pursuing innovative, forward-thinking candidates for our Client Success Specialist positions. This position is at the heart of our organization: guiding our clients through a successful experience by making customer service more helpful and human. We are the experts, and we work to ensure that our clients know their needs are heard and met with Clarity. If you have a passion for technology, customer experience, and the desire to be more than just another number at a company, this is the ideal position for you. Apply today! About Clarity HCM We are a high touch, boutique HCM company. We aim to be a true partner to our clients and an extension of their HR/Payroll teams. We are not trying to become the next tech IPO. Our mission and model is simple - as technology has become more complicated and the demands on HR/Payroll professionals have increased; there has never been a time that hands-on, knowledgeable, live support was needed. No trouble tickets; no recorded videos; no support by product model. If we hire and train the best people and take care of them; they will take care of our clients. We understand that a work-life balance is important. At Clarity, we do not overload our team with too many clients. It's time to love where you work again. A Day in the Life of a Client Success Specialist Located at our Tampa office 3-5 days per week, you'll manage your assigned clients on their journeys from getting implemented onward. You will spend your first several months in an extensive training program. Our CSS are responsible for maintaining the build and ongoing support of all client purchased modules. This allows you full control over the setup and no more waiting on another department to do their job so you can do yours. You will become not just an expert in the technology platform but an expert in the clients assigned to you. We assign substantially less clients per support role than any national provider ensuring you are never overwhelmed.

Requirements

Minimum 2 Years in a phone/email-based customer service role at a payroll service bureau (ADP, Paychex, Paycor, Paylocity, Paycom, iSolved, UKG)
Must be in the Tampa, FL area and able to be at office 3 days per week minimum
Strong MS Office Proficiency (especially Excel)
Excellent communication and problem-solving skills
Strong attention to detail and organizational skills
Ability to handle sensitive information with confidentiality