Client Success Manager II

Luxury Presence•Phoenix, AZ

23h•$70,000 - $75,000•Hybrid

About The Position

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology. We’re looking for a Client Success Manager II to join our growing Client Success team. Do you love real estate? Do you enjoy talking to clients a lot? Are you hyper-organized, and project oriented? Do you enjoy helping people further their businesses by designing and executing bespoke digital marketing strategies? Do you want to play a pivotal role in the success of a client’s entire lifecycle? If so, we’d love to speak with you! As a CSM II , you are a brand ambassador for Luxury Presence, an agile project manager and a strong account manager who owns a customer’s entire journey from sales to renewal. Your First Mission: To guide the build and design of award-winning websites for our highest tier clients. Your Second Mission: To foster a relationship with your client through understanding their business, brand, and marketing vision and turning that knowledge into action. Your Philosophy: To create a raving fan of every person that crosses your path. Your skills will be put to the test as you actively implement websites for new marketing clients, while managing a book of previously launched clients through their annual marketing strategy. Throughout the clients life cycle you will consistently exceed KPIs focused around speed, value and retention. This is a challenging and highly visible role in the company where you will be entrusted with our most important client relationships. Only those who love optimizing processes, enjoy serving clients, and have exceptional pride in their work need apply.

Requirements

2+ years experience in software implementation, media agency campaign execution, or creative operations
2+ years experience in Client Management, Account Management, or related role
Working knowledge of SEO, Social, Content and/or Paid Media
A track record of results-oriented success built on data and analytics
Prior success as a result of your innovation
Previous success working in fast-pace, high-volume environments and delivering every time
Previous experience with platforms like Squarespace, Shopify, WordPress etc.
Enthusiasm, competitive spirit, friendly and sunny disposition
An interest in the real estate industry (a passion is a plus)
Navigating difficult situations
Adapting to client business needs and personality
Clear and persuasive with communication
Draw people in with your excitement and can-do attitude
Removing roadblocks for client and team members
Working efficiently and hitting deadlines
Don’t take yourself too seriously
Located in Austin, TX or Scottsdale, Arizona- Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have successfully completed new hire training)
Working hours of 8:30am to 5:30pm CT

Responsibilities

Working with clients to lead strategy and offer guidance, set expectations, and provide reassurance during escalations
Project Management, as you’ll manage implementation and ongoing campaigns
Collaborating, working across departments to clearly communicate deadlines and expectations
Being curious, constantly looking to enhance your marketing tool kit, broaden expertise and improve processes
Managing a large portfolio of clients (up to $3M in ARR)
Expanding revenue
Staying even-keeled and lighthearted, with the ability to maintain a baseline when faced with stressful situations and demanding clients
Results-oriented work. Serving clients’ interests is always top of mind
Anticipating and understanding client vision, translating them into actionable next steps
Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations
Identifying problems and proposing solutions