Client Success Manager

LeadingIT•Woodstock, IL

12d•$55,000 - $60,000

About The Position

We are seeking a Client Success Manager is a client-facing key role in our delivery service offering to our clients. The CSM is considered an executive partner to our clients and works directly with client C-Suite to understand their business needs and how technology can help them best achieve these needs. The CSM also works closely with our internal teams to make sure the client is aligned to business standards through Technology Business Reviews and infrastructure improvement projects. This position is critical in helping clients mitigate risk and increase productivity. At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions. Our core values are not posters on the wall. They are who we are. Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident. If these values describe how you show up in your work and with your clients, you will fit right in here.

Nice To Haves

Strong knowledge of IT services
Previous account management experience
Former experience with an MSP is highly valued!
Business background is a plus!
Excellent communicator and presenter — equally comfortable with CEOs and technicians

Responsibilities

Serve as the main point of contact for clients and build long-term, trusted relationships.
Proactively engage with customers to understand their goals and challenges.
Assist with onboarding new clients.
Represent the customer's needs to internal teams like product and development.
Drive customer satisfaction, loyalty, and account growth.

Benefits

Salary is based on your experience, drive and the value you can bring our company; and is in the range of $55,000 to $60,000 per year.
Ascension plan if applicable
We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
We match 5% of your contributions to Guideline 401k – value of 5% of salary.
Open Door PTO policy
Company provided gear as well as company clothing.

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