Manager, Client Success

Oracle•Denver, CO

1d•Hybrid

About The Position

The Central Client Success organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Manager, Customer Success. The Manager will lead a team of Client Success Specialists passionate about maximum adoption of Oracle Health solutions and identifying/driving product usage, growth, and customer happiness. Please note, this is a hybrid/in-office role. We are looking for candidates who will work from our Oracle hubs in Denver, CO, We are looking for a skilled manager who has a proven track record of effectively leading a team of contributors. This position requires someone who can foster a positive team environment that promotes professionalism, trust, and accountability. The Manager will be responsible for leading their team and achieving quarterly targets in terms of renewal rates to improve revenue and minimize cancellations. They will also be responsible for developing their team and working to improve results through greater efficiency and productivity. They will establish and measure group goals and team performance against specific target objectives and work to create expansion sales opportunities. As part of their role, they will be expected to interview and make hiring decisions for qualified candidates, conduct performance reviews, provide career development coaching, take necessary corrective action for poor performers, and provide regular performance metrics to senior management. The ideal candidate will be energized with building a forward-thinking Customer Success future and have deep knowledge in Customer Success and cloud services. Direct experience with leading sales and/or account management teams and driving organizational excellence is desired. They will also have had prior experience working with and leading different customer facing sales subject areas and have an understanding of the challenges and opportunities associated with organic growth. This person will serve as the primary liaison between key Global Business Units covered by the Central Client Success organization. The ability to quickly build trust and confidence with business stakeholders is also needed. Additionally, prior experience in renewals is helpful. 5+ years of dynamically increased responsibilities in customer facing sales and account management roles is desired. 7 years of professional experience with at least 2 years of people management experience is preferred. Proven track record in managing multiple operational initiatives through completion with the ability to also support and help close complex deals. Skilled in bringing all collaborators to the table to resolve complex challenges with contending priorities. Ability to thrive in a complex environment and re-engineer business processes where needed that deliver tangible results. This is a fast-paced, high-volume territory in which the manager’s primary responsibility is ensuring the team continues to learn, adapt, and maintain high performance levels. This role is responsible for leading all aspects of all customer renewal functions, initiatives, processes, and standard methodologies as well as leading, training, developing, and cultivating an already outstanding successful team. Core responsibilities include but are not limited to driving sales performance goals and responsible for achieving quarterly targets in terms of renewal rates and new sales to maximize revenue and minimize cancellations. Responsibilities also include leading their team and improving internal processes and systems to achieve operational performance that meets or exceeds expectations. They are responsible for enforcing and enabling team goals and team performance against specific target objectives. They participate in strategic and tactical planning for the division. Come join us! We care: At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. https://www.oracle.com/corporate/careers/culture/diversity.html Career Level - M2

Requirements

5+ years of dynamically increased responsibilities in customer facing sales and account management roles is desired.
7 years of professional experience with at least 2 years of people management experience is preferred.
Proven track record in managing multiple operational initiatives through completion with the ability to also support and help close complex deals.
Skilled in bringing all collaborators to the table to resolve complex challenges with contending priorities.
Ability to thrive in a complex environment and re-engineer business processes where needed that deliver tangible results.

Nice To Haves

Prior experience in renewals is helpful.
Direct experience with leading sales and/or account management teams and driving organizational excellence is desired.

Responsibilities

Leads a team of Client Success Managers and manage to performance goals.
Responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations.
Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals.
Establish and measure group goals and team performance against specific target objectives.
Conduct regular training and mentor Client Success Managers.
Interview and make hiring decisions for qualified candidates.
Conduct performance reviews, provide career development coaching and take necessary corrective action for poor performers.
Provide regular performance metrics to senior management.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance