Client Success Specialist - Hospitality

Intrinsic Digital Marketing

12d•Remote

About The Position

Intrinsic Digital, Inc. is at the forefront of digital marketing, offering services like Apartment Geofencing, Kurie, Hotel Geofencing, and Restaurant Geofencing. We provide mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries. Intrinsic Digital is a fully remote company with team members across the United States and the Philippines. Our culture is built on the Core Focus, “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight, and X-Ray Vision. Despite being remote, we foster a cohesive team through initial onboarding and ongoing collaboration. We were recognized as the No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently rate us highly on well-being and recommend us as a great place to work.

Requirements

Bachelor’s degree in marketing, business, hospitality, or related field
2–3 years of experience in account management, hospitality marketing, or agency experience supporting hospitality clients
Strong client-facing experience with confidence leading calls and presentations
Experience analyzing marketing or campaign performance and providing recommendations
Strong client-facing experience and communication skills
Candidates must reside in and be authorized to work in the U.S., excluding the following states: California, New York, or Washington.

Nice To Haves

Experience with a CRM platform (e.g., HubSpot) is preferred
Experience with a project management tool (e.g., Asana) is preferred
Strong written and verbal communication skills

Responsibilities

Managing a portfolio of client accounts, building strong relationships and ensuring reliable support
Leading regular client check-ins to review progress, aligning on goals, and addressing any questions
Responding to ongoing client needs, providing timely updates and proactive solutions
Interpreting campaign results and translating performance data into clear, actionable insights
Collaborating with internal teams to drive strong campaign performance and deliver excellent service
Other duties as assigned

Benefits

100% company paid health insurance for employees and 50% for dependents
100% company paid vision and dental insurance for employees and 50% for dependents
Company paid short- and long-term disability
Company paid life insurance
10 weeks paid parental leave
3-4 weeks paid time off (based on tenure)
10 paid holidays
Company paid 401k contributions that are 100% vested
Annual cash bonuses based on company and personal performance
A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
Monthly fitness reimbursement
Pet discount plan