Client Success Specialist - Hospitality

Intrinsic Digital Marketing
Remote

About The Position

Intrinsic Digital, Inc. is at the forefront of digital marketing, offering services like Apartment Geofencing, Kurie, Hotel Geofencing, and Restaurant Geofencing. We provide mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries. Intrinsic Digital is a fully remote company with team members across the United States and the Philippines. Our culture is built on the Core Focus, “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight, and X-Ray Vision. Despite being remote, we foster a cohesive team through initial onboarding and ongoing collaboration. We were recognized as the No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently rate us highly on well-being and recommend us as a great place to work.

Requirements

  • Bachelor’s degree in marketing, business, hospitality, or related field
  • 2–3 years of experience in account management, hospitality marketing, or agency experience supporting hospitality clients
  • Strong client-facing experience with confidence leading calls and presentations
  • Experience analyzing marketing or campaign performance and providing recommendations
  • Strong client-facing experience and communication skills
  • Candidates must reside in and be authorized to work in the U.S., excluding the following states: California, New York, or Washington.

Nice To Haves

  • Experience with a CRM platform (e.g., HubSpot) is preferred
  • Experience with a project management tool (e.g., Asana) is preferred
  • Strong written and verbal communication skills

Responsibilities

  • Managing a portfolio of client accounts, building strong relationships and ensuring reliable support
  • Leading regular client check-ins to review progress, aligning on goals, and addressing any questions
  • Responding to ongoing client needs, providing timely updates and proactive solutions
  • Interpreting campaign results and translating performance data into clear, actionable insights
  • Collaborating with internal teams to drive strong campaign performance and deliver excellent service
  • Other duties as assigned

Benefits

  • 100% company paid health insurance for employees and 50% for dependents
  • 100% company paid vision and dental insurance for employees and 50% for dependents
  • Company paid short- and long-term disability
  • Company paid life insurance
  • 10 weeks paid parental leave
  • 3-4 weeks paid time off (based on tenure)
  • 10 paid holidays
  • Company paid 401k contributions that are 100% vested
  • Annual cash bonuses based on company and personal performance
  • A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
  • Monthly fitness reimbursement
  • Pet discount plan
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