Client Success Representative

Cardone Ventures Career•Scottsdale, AZ

1d•Onsite

About The Position

The Client Success Representative is responsible for driving revenue for Cardone Ventures by selling a high volume of Elite Edge - our introductory workshop - tickets and introducing and moving qualified business owners through our ecosystem. A successful individual in this role will have a strong desire to master the sales process and the initial steps of our client journey. Our mission is to help business owners achieve their personal, professional, and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results oriented. This company operates nationally and is growing by the day.

Requirements

Understand customer needs and tailor ticket recommendations accordingly
Solid communication skills to effectively deal with various levels of management, staff, and/or outside clients
Demonstrate the ability to build and maintain a robust sales pipeline with consistent follow-ups on unsold opportunities, leading to higher closure rates
Sense of urgency -able to function in a high-demand and fast-paced environment
Understand and follow the sales scripts for The Elite Edge
Ability to meet or exceed sales quota of 200+ outbound calls/day
Ability to leverage HubSpot CRM and be accurate in taking notes on clients
Comfortable with consistent follow up and ability to get creative when reaching out to clients (i.e. video messages, gifts…etc)
Knowledgeable of the Product and Pricing guide and stay up to date with any changes to our different product offerings
Ability to maintain a positive attitude and calmly respond to customer’s questions to the best of your ability
Ability to master the outbound sales process.
GED or high school diploma preferred
At least 1 year sales experience preferred but not required
Demonstrated experience being a top performer in some arena ( such as athletics, sales, education, etc )

Responsibilities

Make 200 outbound calls daily to generate new leads, ensuring 2.5 hours of talk time per day to maintain high engagement and lead generation volume.
Engage with clients over the phone, effectively utilizing sales strategies to close deals.
Sell tickets 7+ tickets per week by uncovering pain points, presenting the Elite Edge event, highlighting the value and benefits of the event to qualified business owners.
Achieve a 70% onboarding booking rate and 70% of clients scheduled into specific dates.
Generate cash sales while meeting or exceeding daily and weekly sales targets.
Ensure exceptional customer service to both new and existing clients, responding promptly to inquiries via phone, email, and other communication channels.
Develop and maintain strong relationships with clients to ensure high customer satisfaction.
Participate in daily sales training with Cardone University platform, sales meetings and call reviews.
Stay up-to-date with the latest events, summits, and workshops to effectively promote and sell tickets.
Gather customer feedback to contribute to product and service improvements.

Benefits

Medical, dental, and vision (employee + dependents)
401(k) with up to 3% company match
Parental leave: 8 weeks fully paid (primary caregiver) / 4 weeks fully paid (secondary) + 1 month remote for both
Vacation and sick time that increases with tenure
Gym membership, 100% paid
Meal prep service discounts
Pet insurance through SPOT
Employee Assistance Program through Guardian
Professional development reimbursements for outside courses and certifications
10X Mentorship Program
$250K+ in internal education resources across Sales, Operations, Finance, People, and Marketing
Uncapped commission eligibility for all team members