Client Success Representative
About The Position
About Asteris Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies. The Role As a Client Success Representative, you will be the trusted partner for veterinary practices using Keystone. You will own the client relationship after the sale, from onboarding through renewal, making sure every practice gets full value from the platform, stays happy, and grows with us.
Requirements
- 2+ years in customer success, account management, or a client-facing role, ideally in SaaS
- Excellent communication and relationship-building skills, with a genuine drive to help clients succeed
- Organized and proactive, able to manage many accounts and priorities at once
- Comfortable learning software quickly and explaining it clearly to non-technical users
- Experience with a CRM or customer success platform
Nice To Haves
- Experience in veterinary, animal health, or healthcare technology
- Familiarity with medical imaging, PACS, or practice management software
Responsibilities
- Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact
- Lead onboarding and training so new clients are up and running quickly and confidently
- Run regular check-ins and account reviews to understand client goals and drive product adoption
- Monitor account health, flag risks early, and take action to protect renewals and prevent churn
- Identify upsell and expansion opportunities and partner with Sales to close them
- Work closely with Technical Support and Product to resolve issues and share client feedback
- Keep accurate account records and notes in the CRM
Benefits
- Competitive base salary plus an annual performance bonus
- Comprehensive benefits: medical, dental, and vision, plus basic life, AD&D, short- and long-term disability, and voluntary life coverage
- 401(k) program
- Unlimited paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
