Client Success Project Manager

Agility PR Solutions•Ottawa, ON

6d•CA$70,000 - CA$90,000•Remote

About The Position

The Client Success Project Manager is responsible for orchestrating the end-to-end delivery of media intelligence services across Enterprise accounts, including recurring reporting, monitoring-driven outputs, and ad hoc client requests. This role serves as the operational coordination point across Media Insights, Monitoring, Account teams, and leadership, ensuring deliverables are completed on time, workflows are effectively managed, and teams have visibility into priorities, dependencies, and capacity. The Client Success Project Manager combines hands-on project and workflow coordination with operational oversight, helping build scalable delivery processes that support both structured reporting cycles and fast-moving client needs in a high-touch Enterprise environment.

Requirements

3-5+ years of experience in project management, delivery coordination, operations, client services, or a related field.
Experience managing multiple projects, deadlines, stakeholders, and competing priorities in a fast-paced environment.
Strong organizational and planning skills with the ability to prioritize work, manage dependencies, and keep projects moving forward.
Experience using project management and workflow tools such as Asana, Monday.com, Jira, Smartsheet, Wrike, or similar platforms.
Ability to identify risks, remove roadblocks, and coordinate work across multiple teams to ensure successful delivery.
Strong communication and stakeholder management skills, with the ability to work effectively with both internal teams and clients.
Comfortable operating in environments that balance planned work with reactive requests, shifting priorities, and tight deadlines.
Experience creating reports, dashboards, or tracking mechanisms that provide visibility into project status, team capacity, and delivery performance.
Curious and solutions-oriented mindset with a passion for improving processes, workflows, and team efficiency.
Highly organized, detail-oriented, proactive, and accountable.
Ability to remain calm under pressure, navigate ambiguity, and adapt to changing business needs.

Nice To Haves

Experience in media intelligence, PR, agency, analytics, research, SaaS, or client delivery environments is considered an asset.
Experience leveraging AI tools, workflow automation, or process optimization to improve efficiency and scalability is considered an asset.

Responsibilities

Develop and manage detailed project plans, schedules, workflows, and tactical briefs across cross-functional teams
Forecast and manage resourcing throughout the project lifecycle to ensure efficient delivery and team utilization
Ensure projects are delivered on-time, on-budget, and aligned with quality assurance standards and business objectives
Monitor project budgets, track costs, and gross margins across each and overall deliverables.
Identify and implement opportunities to improve workflows, scalability, processes, and overall project performance
Track project milestones, dependencies, risks, and delivery timelines to ensure successful execution.
Proactively identify and mitigate delivery risks and escalate issues when necessary.
Monitor workload, team capacity, and resource allocation across functions
Identify bottlenecks and recommend process or staffing improvements
Establish and maintain delivery standards and quality controls
Support leadership with resource forecasting and capacity planning to ensure delivery commitments can be met.
Serve as the central coordination point between Media Insights, Client Success, Monitoring, and Leadership
Communicate priorities, timelines, risks, and delivery status to stakeholders
Ensure teams remain aligned on deliverables and client commitments
Facilitate project status meetings and delivery reviews to ensure accountability and alignment across stakeholders.
Identify opportunities to improve efficiency, scalability, and consistency across delivery workflows
Build dashboards and reporting that provide visibility into project status, team capacity, and delivery performance
Use data and insights to improve turnaround times, predictability, and client satisfaction
Develop and maintain reporting on delivery metrics, resource utilization, and project performance to support operational decision-making.