Client Success Operations Manager

Strider Technologies•South Jordan, UT

6d•Remote

About The Position

Strider Technologies is seeking a Client Success Operations Manager to build the systems, processes, and insights that power its client success organization. This role will own the operational backbone of client lifecycle management, ensuring the CS team has the necessary data, tooling, and workflows to deliver exceptional client outcomes at scale. The position will leverage AI to automate routine operations, accelerate insight generation, and enhance the capabilities of a lean CS organization. As Strider expands globally, this role will translate operational complexity into clarity, providing leadership with foresight and enabling CSMs to focus more on client value delivery and less on process. The role is part of the RevOps Team, which supports the Sales and Client Success teams by building data, systems, and operating cadences to create a predictable and scalable go-to-market engine. RevOps provides leadership with a single source of truth and empowers client-facing teams to operate more efficiently. This is a visible, high-impact role within a lean team where AI is central to operations and the built systems directly influence how Strider serves clients during its growth phase. This position is ideal for individuals energized by designing scalable systems, extracting insights from data, and enabling teams to perform at their best, offering an opportunity to grow a critical function within Strider.

Requirements

1-3 years of experience in customer success operations, sales operations, or customer success (e.g., CSM), ideally in B2B SaaS.
Proven success designing and implementing client lifecycle processes (adoption, risk escalation, renewal, expansion) adopted across a team.
Strong experience administering, building, and optimizing CRM and CS tooling (e.g., Salesforce), including workflow automation and data hygiene.
Demonstrated ability to build reporting and dashboards on retention and growth metrics (NRR/GRR, logo retention, renewal pipeline, expansion pipeline, health scores, churn risk) and translate them into action.
Experience managing renewal forecasting processes and supporting revenue leadership with accurate, timely pipeline visibility.
Hands-on experience applying AI tools (e.g., LLM assistants, AI agents, workflow automation, ideally in Claude) to operational work, while maintaining the judgment to know where AI adds leverage versus risk.
Excellent communication and relationship-building skills across functions including Client Success, Sales, Finance, and Product.
Ability to manage competing priorities and execute with precision in a fast-moving environment.

Nice To Haves

Experience with SQL or BI tools (e.g., Databricks, DOMO)
Experience building AI-assisted reporting or agentic workflows
Familiarity with capacity and compensation planning for CS teams
Experience supporting clients in regulated or security-conscious industries

Responsibilities

Build and maintain dashboards and reporting on renewals, expansions, NRR/GRR, health scores, and churn risk.
Own renewal pipeline operations: forecast cadence, stage hygiene, and leadership reporting.
Support the expansion motion with Sales and Sales Ops: opportunity identification, CS-to-Sales handoff processes, and expansion pipeline tracking, as it relates to CS Teams.
Support the design and documentation of client lifecycle playbooks (onboarding, adoption, escalation, renewal, expansion).
Identify, build, and scale AI-powered workflows that automate operational tasks and accelerate insights for the CS org.
Support the administration of the CS-related tech stack and drive CRM data quality and automations.
Run the CS operating cadence, including renewal forecast reviews, all-hands, etc.
Partner with Finance / BI on ARR, renewal opportunities, and other data reconciliation.
Surface insights on client trends and operational bottlenecks to CS and revenue leadership.
Partner with Onboarding & Implementation to operationalize the onboarding, implementation, and client support processes.
Support Voice of Customer initiatives (alongside Client Success, Strategy, and Product) to ensure client feedback is circulated and actioned throughout the organization.