Client Success Manager (Remote)

M3USA•Dallas, TX

19h•Remote

About The Position

The Client Success Manager works in managing existing clients, ensuring client satisfaction, and generating referrals and request for proposal opportunities for the company with key accounts and systems. They will be responsible for managing a book of accounts through client-facing activities to develop and maintaining existing accounts to ensure success of each individual partnership, while identifying and completing request for proposals on behalf of the company.

Requirements

High school diploma or equivalent required.
3+ years of sales or recruitment experience or account management experience
Proven ability to effectively work with and sell to C-suite, HR departments, and senior executives
Ability to effectively communicate with counterparts, management, clients, and internal departments
Strong record to target achievement (sales, revenue, quotas, margins, etc.)
Collaborative and supportive with colleagues
Excellent presentation skills
Excellent written and verbal communication skills
Demonstrated experience in resolving issues, brainstorming, and problem-solving

Nice To Haves

Bachelor's degree or equivalency preferred
Preferred experience in physician recruitment or healthcare sales
Proven track record in account management for healthcare recruitment

Responsibilities

Establish, develop, and maintain accounts and processes to ensure quality of client servicing is of the highest possible standard
Generate additional business or leads with current clients by obtaining referrals
Effectively manage accounts through the recruitment process via introductory calls, biweekly calls and formal project reviews
Ensure client adoption of processes, usage of client portal, and management of A/R collection
Assist production staff with any client issues or processes with existing clientele
Maintain and drive additional business with current accounts through strategic account development and client relationships
Create and generate references (live or in the form of a reference letter)
Identify opportunities and create client case studies on behalf of TMF to outline varying degrees of performance, financial impacts, or other areas where a client issue was solved
Manage case study portfolio: updates with new information, organization or case studies, implementation or usage within sales decks
Identify request for proposal opportunities and secure opportunities to submit bids
Manage all RFP processes from start to finish: securing of bids, obtaining necessary information, managing timeline, submitting proposals, and ensuring follow-up with secured bids
Effectively promote company’s services and develop new business by identifying leads, qualifying prospects, and building relationships
Achieve all individual key performance indicators, meeting as a minimum or exceeding targets quarterly and annually
Manages Client Satisfaction outcomes with all national accounts and their subsidiaries
Ensure processes and initiatives are understood and followed for internal teams and clients, and timelines or targets are achieved
Can implement ideas and strategies for the growth and success of client accounts
Can assist in determining pricing schedules, creating quotes, delivering proposals, and negotiating all contracts with current clients
Effectively advise clients, present services, overcome objections, and provide consultation and recommendations to clients
Any other projects as assigned by the COO or VP of Strategic Accounts