Client Success Manager
About The Position
As a Client Success Manager at Passport, you will be at the center of all things related to our clients. You will be responsible for maximizing client value through systematic adoption, education, and execution, and you’ll do all of this in our incredibly fast-paced, exciting, and constantly changing environment. You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions for expansion. At Passport, we believe in deep-rooted, authentic, value-driven client partnerships founded on shared objectives and joint success. This client-centric approach is part of both our policy and our culture.
Requirements
- 3-5 years experience in customer success, account management or sales
- Bachelor’s degree or a combination of education and relevant experience
- Experience with account management or sales software
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentations skills
Responsibilities
- Manage an enterprise client portfolio
- Drive success across a portfolio of multiple accounts
- Prioritize accounts according to risk and growth opportunity
- Enable clients to realize the full potential of our product
- Understand and tailor interactions to business objectives
- Extend utilization across the organization to maximize objective alignment
- Maximize client value
- Analyze expansion and provide data to demonstrate success
- Provide clear direction and next steps to continue increasing value
- Manage and execute client renewals and upsells
- Drive new business growth through greater advocacy and reference-ability
- Identify and pursue opportunities for upsell
- Demonstrate value through hardened metrics
- Maintain and expand client relationships
- Extend reach into new departments/divisions
- Educate new contacts with value messaging
- Provide structure and direction to extend accounts
- Analyze success metrics to determine adoption trends
- Analyze activity as it relates to business objectives
- Develop intelligence based on adoption metrics
- Increase client satisfaction
- Create relationships founded on value
- Teach and advocate industry best practices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
