Client Success Manager

Slate

39d•$70,000 - $80,000•Remote

About The Position

The Client Success Manager will work with internal communication leaders inside innovative companies to make sure their podcasts and internal communication programs are the best in the world. This is a new role, and you will be the first person on this team. That will give you a lot of flexibility and opportunity at Supporting Cast to define and expand this function. You’ll guide new partners through onboarding, help them launch, and support their ongoing content. Along the way, you’ll gain unique insight into the role that private audio can play at top employers around the world. You’ll report to the GM of Internal Podcasting.

Requirements

1–3 years in customer success, account management, or employee engagement communications
Excellent written and verbal communication skills
Passion for the employee experience and pride in making our partners feel supported
A problem-solving mindset: resourceful, curious, and relentless on our clients’ behalf
A passion for the future of work: You want to make work more human and fundamentally better for employees
Comfort with remote work and common productivity tools (our stack: Google Suite, Slack, and Notion)
An interest in using A.I. tools to help scale a fast-growing company
A love for podcasts—you get why this makes so much sense for distributed teams

Nice To Haves

Experience as customer success at a SaaS tool for HR or internal communications
Experience doing multi-channel internal comms either in-house or at an agency
Work experience at hybrid or remote companies with 1,000+ employees
Experience expanding accounts to other functions of an organization

Responsibilities

Onboard internal podcasters: You’ll guide them through setting up our software, recommended communication strategies, and how to drive podcast adoption.
Proactively consult with clients: You’ll drive employee audience adoption, share best practices, and inspire creative approaches to their pods and their internal communication.
Become work besties with our clients: Internal communication is all about building trust, and you’ll become a trusted colleague and adviser to our clients.
Create and improve support resources: You’ll work on FAQs, guides, and templates to help scale self-serve resources to make our clients’ lives easier.