Client Success Manager

Meyers Printing•Brooklyn Park, MN

10d•Onsite

About The Position

Meyers is a family-owned printing manufacturer seeking a driven Client Success Manager to innovate, create, learn, and grow with the company. This role focuses on developing and maintaining strong customer relationships, supporting sales with RFQs and quotations, and collaborating with design for engineering and prototyping. The Client Success Manager will also handle order entry and ensure accurate and timely processing, shipping, and invoicing of orders by working with internal teams.

Requirements

Associate or 4 Year College Degree
Ability to collaborate well with a variety of people, staff, and customers.
Excellent communication skills, both verbal and written.
Good organizational and mathematical skills.
Proficiency with data entry, PC & Mac software.

Nice To Haves

Experience in the printing, packaging, or retail merchandising industry

Responsibilities

Understand, assess, and document specific customer needs and requirements to appropriately process customer job orders and communicate both verbally and in writing with the customer.
Train and stay up-to-date with Salesperson to understand specific customer needs and requirements in order to provide appropriate customer service.
Act as inside customer contact for all work in process, communications for new specifications and quotations, changes in existing projects, proof approvals, and sample deliveries.
Work in cooperation with Sales, Planners, Production Scheduling and Operations to maintain on-time delivery schedules for customers.
Attend daily scheduling meetings and organize release meetings.
Manage the project from start to finish, working with customers to ensure art and proofs are returned on time to meet their due date.
Stay on top of scheduling to make sure the job is on time and there are no problems.
Work with clients (internal and external) cross-functionally, on a team or individually.