Client Success Manager
About The Position
Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising. We’re looking for a client-focused, strategic thinker to join our team as a Client Success Manager. In this role, you’ll be the trusted day-to-day partner for a portfolio of clients—driving communication, ensuring flawless execution, and translating performance insights into long-term growth strategies. You’ll collaborate closely with internal teams and senior leadership to deliver exceptional client experiences, connect business goals to actionable solutions, and uncover new opportunities for impact. If you thrive in a fast-paced, cross-functional environment and are passionate about building lasting client relationships that drive results, this role is for you.
Requirements
- Proven project management skills, with the ability to manage the day-to-day operations and implementation for the cross-functional internal team and external teams on assigned accounts.
- Exceptional organizational abilities, ensuring seamless coordination of cross departmental tasks, timelines, and deliverables
- Proficient in Microsoft Office Suite, with advanced skills Excel (data analysis and reporting)
- Meticulous attention to detail, ensuring accuracy and consistency in all client deliverables.
- Highly self-motivated and proactive, with a strong sense of ownership and accountability.
- Strategic and critical thinker, able to connect client goals with actionable solutions and measurable outcomes.
- Exceptional interpersonal and relationship-building skills, fostering trust and collaboration with clients and internal teams.
- Revenue-driven mindset, consistently focused on client retention, growth, and long-term business impact.
- AI-forward mindset, comfortable testing and utilizing AI tools to drive daily workflow efficiencies and improve productivity.
Responsibilities
- Act as the primary day-to-day contact for a portfolio of client accounts, ensuring exceptional communication, support, and customer service.
- Partner with senior leadership to connect short-term campaign execution with long-term strategic goals.
- Analyze client business objectives and campaign performance to uncover insights, surface opportunities, and guide conversations toward growth.
- Lead proactive discussions that strengthen client relationships through data-driven recommendations and strategic alignment.
- Coordinate internal cross-functional teams to ensure deliverables, timelines, and expectations are met across all projects.
- Contribute to Quarterly Business Reviews (QBRs) by preparing clear, concise summaries of performance, learnings, and next steps.
- Support revenue retention and growth by maintaining delivery consistency, aligning planning with client objectives, and identifying expansion opportunities.
- Validate billing details and collaborate with internal teams to resolve discrepancies, ensuring accuracy and reinforcing the connection between campaign delivery and financial integrity.
Benefits
- Open Paid Time Off (PTO)
- Flexible schedule
- Company holidays
- Paid parental leave
- Competitive salary
- Full benefits package
- Referral bonuses
- Recognition awards
- 401(k) with company match
- Company HSA contribution up to $2,400
- Medical/Dental/Vision/Pharmacy
- Health Savings Account (HSA)/Flexible Spending Account (FSA)
- Mental health support
- Life & Disability insurance
- Family planning & fertility benefits
- Pet insurance
- Legal & ID theft protection
- Retirement planning
- Medicare assistance
- Employee Assistance Program (EAP)
- Up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York)
- Wellness Seminars (physical, mental, financial, social)
- Companywide health challenges with prizes
- Professional development with a dedicated Talent Development team
- Employee Resource Groups (ERGs)
- Philanthropy & awareness programs
- Mentorship programs
- In-office and virtual events & celebrations
- Various volunteer & donation opportunities
- Unlimited snacks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
