Client Success Manager (100% Remote)

Vori Health•Nashville, TN

4d•$110,000 - $119,000•Remote

About The Position

The Client Success Manager is responsible for the day-to-day and long-term performance, overall health and success of a portfolio of clients. This role plays a critical part in ensuring strong client satisfaction, retention, and growth. As the Client Success Manager, you’ll act as both a strategic partner and operational quarterback—deeply understanding your clients’ goals, monitoring performance, and proactively identifying ways to strengthen outcomes, engagement, and long-term partnership value. This role is ideal for someone who is curious, proactive, and business-minded—someone who doesn’t just respond to client needs, but anticipates them, connects the dots, and drives results.

Requirements

5+ years of experience in client success, account management, or healthcare/benefits-related roles; experience in digital health is a plus.
Experience managing employer and health plan accounts.
Deep knowledge of healthcare and employee benefits functions and the processes used within them.
Demonstrated ability to manage and grow client relationships with a focus on retention and satisfaction.
Strong communication and presentation skills, including the ability to engage executive stakeholders.
Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance, Product, etc.) and navigate client environments effectively.
Ability to translate data into meaningful insights and recommendations.
Experience working cross-functionally in a fast-paced, evolving environment.
Authorized or able to provide required documents to work in United States or Canada.

Nice To Haves

experience in digital health is a plus

Responsibilities

Build Trusted Client Relationships: Develop and maintain productive, professional relationships with key client stakeholders. Build credibility by understanding each client’s business priorities, population, and success metrics. Act as a trusted advisor, bringing forward ideas, insights, and recommendations—not just updates.
Own Client Performance & Outcomes: Monitor and analyze performance across utilization, engagement, outcomes, and satisfaction. Track client health, identifying risks and opportunities early, and proactively driving plans to address them. Partner with internal teams to ensure delivery against client expectations and commitments. Turn data into clear, compelling stories that demonstrate value and ROI. Lead quarterly business reviews and ongoing touchpoints with confidence and clarity.
Drive Retention & Support Growth: Develop strategic account plans that align client goals with Vori’s long-term partnership strategy. Surface client needs and market insights internally to inform commercial strategy and product direction. Help clients stay informed about new capabilities, offerings, and opportunities to expand impact. Identify and develop expansion opportunities by partnering with Sales. Lead renewal strategies and timelines while partnering with Client Success leadership to execute.
Deliver a Seamless Client Experience: Coordinate internally across Sales, Clinical, Operations, Product, Marketing and Implementation to ensure a high-quality, consistent experience. Support development and execution of member engagement strategies in partnership with Marketing. Manage day-to-day needs including reporting, communications, and issue resolution with strong follow-through. Contribute to improving Client Success processes, tools, and best practices.